Support

Frequently Asked Questions

What kind of brand is YOYE?

YOYE is a K-Pet Lifestyle brand born from over 20 years of accumulated merchandising (MD) and brand-curation experience. We create products that consider design, quality, and usability, as well as the everyday lives of pets and their companions.

Where are YOYE products planned and made?

YOYE develops products based on Korea's merchandising and design capabilities, working with proven manufacturing partners at home and abroad according to each product's characteristics. We systematically manage the entire process, from planning and production to quality control.

How do you manage product quality?

We review the key criteria for each product, such as materials, durability, and usability, and continuously manage both the production process and finished-product quality. Making products that pets and their companions can use with peace of mind is something we consider important.

How do I choose the right size for my pet?

Please refer to the size guide on each product page. For items affected by body shape, such as apparel or harnesses, we recommend measuring the neck, chest, and back length directly rather than relying on weight.

How should I wash and care for the products?

Because materials and construction vary by product, please check the washing and care instructions on the product page. Proper care helps keep your product in good condition for longer.

Can I buy YOYE products from overseas?

YOYE is expanding into global markets on its own overseas network, including the United States, Canada, Russia, Poland, China, Hong Kong, and Vietnam. Availability of sales and shipping by country can be checked on the purchase page.

How long does shipping take?

Orders within Korea are shipped in sequence once the order and payment are complete. For international shipping, delivery times may vary depending on the country, region, and customs clearance.

Can I exchange or return an item?

Unused products may be exchanged or returned within the designated period. However, exchanges and returns may be restricted if the product shows signs of use, has been worn by a pet, or its value is otherwise diminished.

Can I buy a sold-out product again?

Depending on the product, restocking may take place. Items scheduled for restock will be announced through the official online store and YOYE channels.

Can I find YOYE products offline as well?

The availability of retail locations and pop-up stores may vary by country and season. News of new offline stores and events will be shared through our official channels.